Unable To Reach FTP with Passwordless/Private Key

(Doc ID 2110991.1)

Last updated on JULY 05, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.


An error is returned when attempting to access the FTP server using Passwordless Login.

Using Filezilla, the following error is received:

Server refused our key


Passwordless Login is set up on the FTP server provided.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms