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Agent Users Can't Search for Guest Orders by Name or Email Address (Doc ID 2111727.1)

Last updated on JUNE 15, 2022

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

When orders are listed, orders placed on the site by guest users have no name or email listing even though this information can be retrieved by opening the order and looking at the shipping details.

Orders placed by 'guest' accounts do not have name or email attached to the order details when searching for the order in Occs-Agent

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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