Error creating new report in Mobile : oracle.xml.parser.v2.XMLParseException (Doc ID 2112104.1)

Last updated on MAY 30, 2016

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Mobile Sales App

User is getting error when creating new report in mobile

Report Name: Open Requests CD & COO Approved

ERROR
-----------------------
Customer sees:
The object Mobile Report cannot be created because of an application error.
An application error occurred. See the incident log for more information.
An application error occurred. Your helpdesk can use the following information to obtain a more detailed description of this incident: 575, server Domain: CRMDomain, Server Instance: SalesServer_1, Application Name: SalesApp

SalesServer logs show:

[2016-02-28T06:29:20.630+00:00] [SalesServer_1] [ERROR] [ADFC-62005] [oracle.adfinternal.controller.state.ViewPortContextImpl] [tid: [ACTIVE].ExecuteThread: '14' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: 005BCuanJMk3z015Rvd9id0006uK0004hT,0] [APP: SalesApp#V2.0] ADFc: Exception on viewPort is not serializable, exception='oracle.jbo.JboException', message='JBO-29114 ADFContext is not setup to process messages for this exception. Use the exception stack trace and error code to investigate the root cause of this exception. Root cause error code is JBO-29000. Error message parameters are {0=oracle.apps.crmCommon.extensibility.framework.command.ExecutionException, 1=oracle.apps.crmCommon.extensibility.framework.content.ContentGenerationException: oracle.apps.crmCommon.extensibility.framework.core.ExtensibilityException: oracle.apps.crmCommon.extensibility.framework.core.ExtensibilityException: oracle.xml.parser.v2.XMLParseException: Expected name instead of .[[


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a mobile report under Application Composer -> Sales -> Mobile Application Setup -> Mobile Reports
2. Complete form to create report. Click Save and Close.
3. Receive error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create mobile reports

Cause

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