Activites: Follow-Up Task/Appointment Does Not Adhere To Value Map (Doc ID 2113074.1)

Last updated on AUGUST 23, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Activity Management

ACTUAL BEHAVIOR
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Activites: Follow-Up Task/Appointment does not adhere to Value Map

When a user creates a Follow up Task from an Appointment or vice versa, the Type field is defaulted to the value from the original Appointment and vice versa.

The Type field is constrained by a copy of the Activity field and has an associated Value Map. This is because there is a different list values for both TASK and APPOINTMENT.

You can see from the attached screen shots (1 & 2) that the Type field should adhere to the following:
Appointment -> Meeting, Out of Office, Phone Call
Task -> Account Maintenance, Attachment, Complaint, Email, Marketing, Phone Call, Quote Request, Spot Quote Request, Technica Maintenance, User Management
 
EXPECTED BEHAVIOR
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When you create a Task from an Appointment or vice versa the Type field should contain only those value which are specified by the value map.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create an Appointment
2. Click Actions > Create Follow-Up Task
3. The Type field is defaulted to the value from the original Appointment

Cause

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