CRM For Outlook Plug Is Deactivating Every Time Outlook Is Closed (Doc ID 2114151.1)

Last updated on JANUARY 20, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
---------------
Plugin does not load at startup of Outlook

EXPECTED BEHAVIOR
-----------------------
Plugin should start when Outlook is started.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Outlook
2. Notice the Plugin does not load
3. In Outlook - Choose "File" - "Options" - "Add-in" - you can see that the Plugin is disabled.
4. Check the Oracle Sales Cloud Plugin to enable it and see the icon appear



Cause

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