Unable to Publish/Schedule post - No action on clicking the button (Doc ID 2114191.1)

Last updated on MARCH 07, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Publish

ACTUAL BEHAVIOR
---------------
The user is unable to publish/schedule posts. Each time the publish/schedule button is clicked, the pop up shows up about creation of the post & then disappears without any notification. The post does not get published/scheduled.


EXPECTED BEHAVIOR
-----------------------
The post should get published/scheduled once the Publish/Schedule button is clicked


STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Publish -> Posts
2. Create a New Post
3. Add appropriate details
4. Click on Publish or Schedule button

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the user is unable to schedule posts.

Cause

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