A Topic does not capture 100% results from a Forum Website (Doc ID 2114231.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : Listen & Analyze

ACTUAL BEHAVIOR
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The Topic created does not capture 100% results from many Forum websites.

EXPECTED BEHAVIOR
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Once a Topic is created, it is expected to capture 100% results from the websites which are covered by SRM according to KM Document 1904374.1

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Topic & add certain keyword to it as search term
2. Go to a Forum website which is covered by SRM
3. Write a Blog on the website and mention the same keywords as used in Step 1
4. Wait for the snippet to appear on the Topic

 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The users cannot trust SRM for the completeness of data

 

Cause

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