Cities In Kenya Are Absent In Publish (Doc ID 2114240.1)

Last updated on MARCH 14, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Publish

ACTUAL BEHAVIOR
---------------
While Creating a Geo-targeted post in Publish, the user does not get any results for the Cities in the Country "Kenya".


EXPECTED BEHAVIOR
-----------------------
The geo-target option should be available upto city level for the countries listed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Publish -> Posts
2. Click on Create a new post button
3. In the Create a Post Page, Go to Your Social Network Settings & choose Facebook -> Geotargeting
4. Type & Choose country as "Kenya"
5. Choose the radio button for "City"
6. Type in any city of Kenya in "Enter a city" box e.g. "Nairobi"
There are "No Results" in the dropdown

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The users are unable to geotarget regional audience

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms