Advertisements, unpublished and promoted posts are not available in Engage (Doc ID 2114625.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
---------------
Dark posts, boosted posts and advertisements created from outside of SRM are not visible in Engage


EXPECTED BEHAVIOR
-----------------------
The Advertisements/Boosted posts should be available in the Hidden section in Engage
 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an Advertisement on Facebook
2. Go to Engage -> Hidden
3. Search for the advertisement.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The customer is unable to moderate the comments on advertisements

Cause

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