Attachment Of Email Shared With OSC Is Not Visible In Simplified UI (Doc ID 2114702.1)

Last updated on MAY 12, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
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The attachment of an email shared with OSC is not visible in SUI.

EXPECTED BEHAVIOR
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Attachment should be visible in SUI.

STEPS
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The issue can be reproduced at will with the following steps:
1. create email with attachment and share it with OSC
2. sync with OSC
3. check the synced task in OSC to see if the attachment has been added.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user cannot view the attachment in simplified UI.

Cause

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