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Not Possible To Import Customers Caused By: java.sql.SQLException: ORA-01017: invalid username/password (Doc ID 2114876.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Accounts, Contacts, Households

Not possible to Import Customers

After uploading customer data and running Import in Fusion CRM it ends with error.

In CRM domain Enterprise Manager it shows:

Message Execution error for request 4317. Reason: ESS-07033 Job logic indicated a system error occurred while executing an asynchronous java job for request 4317. Job error is: ODI-1217: Session HZ_IMPORT_MATCH (13501) fails with return code 8000.
Supplemental Detail ODI-1226: Step N_USER_ID fails after 1 attempt(s).
ODI-1228: Task N_USER_ID (Variable) fails on the target connection ORACLE_FUSION.
Caused By: java.sql.SQLException: ORA-01017: invalid username/password; logon denied


The issue can be reproduced at will with the following steps:
-Navigator >> Data Import
-In Data Import Batches create new Batch
-Name: TEST99, Source System: Internal Order Capture System, Object: Customer and Consumer
-Save and Close
-Go to Batch Deduplication
-No checks enabled
-Import Process Mode: Skip the preview and directly load the data...
-The batch status is Error

The issue has the following business impact:
Due to this issue, users cannot import customer data.




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