Not Possible To Import Customers Caused By: java.sql.SQLException: ORA-01017: invalid username/password
Last updated on SEPTEMBER 11, 2017
Applies to:Oracle Fusion Sales Cloud Service - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
On : 22.214.171.124.0 version, Accounts, Contacts, Households
Not possible to Import Customers
After uploading customer data and running Import in Fusion CRM it ends with error.
In CRM domain Enterprise Manager it shows:
Message Execution error for request 4317. Reason: ESS-07033 Job logic indicated a system error occurred while executing an asynchronous java job for request 4317. Job error is: ODI-1217: Session HZ_IMPORT_MATCH (13501) fails with return code 8000.
Supplemental Detail ODI-1226: Step N_USER_ID fails after 1 attempt(s).
ODI-1228: Task N_USER_ID (Variable) fails on the target connection ORACLE_FUSION.
Caused By: java.sql.SQLException: ORA-01017: invalid username/password; logon denied
The issue can be reproduced at will with the following steps:
-Navigator >> Data Import
-In Data Import Batches create new Batch
-Name: TEST26, Source System: Internal Order Capture System, Object: Customer and Consumer
-Save and Close
-Go to Batch Deduplication
-No checks enabled
-Import Process Mode: Skip the preview and directly load the data...
-The batch status is Error
Batch Id: 300000005430930
The issue has the following business impact:
Due to this issue, users cannot import customer data.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms