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Error:The Phone Number Is Invalid. You Must Enter A Valid Phone Type And Phone Number. (Doc ID 2115058.1)

Last updated on MARCH 21, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to clear phone number and save the account screen, the following error occurs.

The phone number is invalid. You must enter a valid phone type and phone number


Reproducible Steps


1) Log into Fusion Applications

2) Navigate to Accounts

3) Open an existing Account where Phone number is not null

4) Clear Phone number and Hit Save

5) Error "The phone number is invalid. You must enter a valid phone type and phone number" comes up


Due to this issue, users cannot clear phone number and save the account screen

Cause

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