Last updated on JULY 27, 2017

Applies to:

Symptoms

Creating records under custom object via web services
By using common custom object web service customer is trying to add a new record, but it is not getting created.
This is the WSDL I have used : https://<crm_server:PortNumber>/foundationCustExtn/CrmCommonReferenceService?WSDL
Name of the service : createEntity

The user should be able to use the web service to create custom record.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using Soap UI.
2. Try to call the web service using the request payload below:

<S:Envelope xmlns:S="http://schemas.xmlsoap.org/soap/envelope/">
<S:Body>
<ns5:createEntity xmlns:ns2="http://xmlns.oracle.com/adf/svc/types/" xmlns:ns3="http://xmlns.oracle.com/adf/svc/errors/" xmlns:ns4="commonj.sdo" xmlns:ns5="http://xmlns.oracle.com/apps/sales/custExtn/CrmCommonReferenceService/types/" xmlns:ns6="/oracle/apps/sales/custExtn/views/common/">

<ns5:object xsi:type="ns6:CustomAddress_c" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<ns6:Custom1_c>DUBAI</ns6:Custom1_c>
<ns6:Custom2_c>55</ns6:Custom2_c>
<ns6:Custom3_c>23</ns6:Custom3_c>
<ns6:Custom4_c>QATAR</ns6:Custom4_c>
<ns6:Account_Id_Account_CustomAddress>30000000NNNNNN</ns6:Account_Id_Account_CustomAddress>
</ns5:object>
<ns5:objectName>CustomAddress_c</ns5:objectName>
</ns5:createEntity>
</S:Body>
</S:Envelope>

3. getting response for unknown method.

<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">
<env:Header/>
<env:Body>
<env:Fault>
<faultcode>env:Client</faultcode>
<faultstring>Unknown method</faultstring>
</env:Fault>
</env:Body>
</env:Envelope>

Cause