Sesion Timeout

(Doc ID 2116164.1)

Last updated on JANUARY 11, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, CX Integration

ACTUAL BEHAVIOR
---------------
I am not using OSC for a long, but I am using CPQ, integrated and embedded with OSC.
So CPQ has the Session open, but when we back to OSC after 30 mins, the session has already close.

EXPECTED BEHAVIOR
-----------------------
OSC page should be active even after 30 mins of work in CPQ since it is integrated with OSC

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users has to login to OSC again after 30 minutes if they are not in that page

Cause

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