Responsys - SRM Custom Audience Integration Error "Failed" and source as "Unknown"

(Doc ID 2116194.1)

Last updated on MARCH 14, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

ISSUE
---------------
Custom Audience status is shown as "Failed" and source as "Unknown" whenever user tries sending custom audience to SRM from Responsys.

STEPS TO REPLICATE
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Workflow & Automation> Accounts>Custom audience
2. Click on any of Custom audience from the list
3. Click on history tab to see status of Custom Audience.


Cause

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