Account search with Contains operator opens previously opened account in mobile

(Doc ID 2116927.1)

Last updated on MAY 16, 2016

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Mobile Sales App

After Rel10 PB14 update, customer faced the following issue: When opening an account from default list of accounts, it opens correctly. However, when account is searched using a 'CONTAINS' operator search criteria and attempted to open, it opens the previously opened account. If no account is opened from list after login and directly a 'CONTAINS' search was performed and account opened, another random account got opened.

There is no issue searching with 'EQUALS' or 'STARTS WITH' operator. This issue is with all users and all mobile devices.
Functionality is working as expected on web UI

User should be able to open a searched account and view/edit the same using mobile

The issue can be reproduced at will with the following steps:
1. Open mobile
2. Search for some accounts using search filters that uses 'CONTAINS' operator, a list of accounts come up.
3. Click on one of the accounts to open more details.
4. System searches and a different (previously opened) account gets opened.

The issue has the following business impact:
Due to this issue, users cannot open account and view/edit the same using mobile


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