Tiles On Main Page Leading To Classic UI Pages (Doc ID 2117046.1)

Last updated on APRIL 01, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

Tiles on Main Page Leading to Classic UI Pages

Customer encounters this issue of certain users' OSC main page with wrong tiles showing up. When he checks the main page of other users with the same roles, there seems to be no issue.
When user clicks some of those tiles, the system is redirecting the user to a Classic UI page, instead of a Simplified UI page, like it should.

This is causing a lot of confusion from the end user's as well as admin's standpoint for we see no end in sight to permanently fix this issue.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OSC with the affected user
2. Home page looks different
3. Login ti OSC with a normal user
4. Home page looks normal.

Cause

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