Opportunity Field Value Is Not Populating In SOAP Response In Prod Environment (Doc ID 2117701.1)

Last updated on MARCH 17, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version


ACTUAL BEHAVIOR
=================================
In Production Environment: The user has a custom field called "Parent Stock Symbol"
"Parent Stock Symbol" can display value in the UI.
But when the customer runs the getOpportunity web service, there is no value under "Parent Stock Symbol"

In Test Environment: Everything works fine.

EXPECTED BEHAVIOR
=================================
getOpportunity web service should be able to retrieve a value under "Parent Stock Symbol"

STEPS
=================================
The issue can be reproduced at will with the following steps:
1. Create Text Formula for Opportunity.
2. Run getOpportunity web service.
3. No value returned.

BUSINESS IMPACT
=================================
The issue has the following business impact:
Due to this issue, users maintain proper integration into CPQ.

Cause

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