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Accounts Are Not Assigning To Territories (Doc ID 2117703.1)

Last updated on NOVEMBER 30, 2022

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Geography is not displayed on EDIT Account "Team" page for territory

EXPECTED BEHAVIOR
-----------------------
Correct Geography must be displayed on EDIT Account "Team" page for territory

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into OSC
2. Navigate to Account page
3. Query the account: TET123
  drill down
  go to Team tab
  select "Geography" tab

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot review geography on EDIT Account "Team" page for territory

Cause

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In this Document
Symptoms
Cause
Solution
References


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