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OSC for Outlook cannot be installed on an Outlook profile that uses the Microsoft Exchange Server mailbox with Cached Exchange Mode turned off (Doc ID 2118270.1)

Last updated on JULY 13, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Microsoft Outlook

When attempting to to download the OSC addin the following error occurs.

ERROR
-----------------------
Oracle Sales Cloud for Outlook cannot be installed to the Outlook profile that uses the Microsoft Exchange Server mailbox with Cached Exchange Mode turned off.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start installation process from the binary
2. Message pops up

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot install the plug in.

Cause

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