When We Click "Submit For Approval" From The Participant Snapshot> Manage Comp Plan, Participant Did Not Receive Any Email or Worklist Notification (Doc ID 2119233.1)

Last updated on MARCH 22, 2016

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Incentive Compensation - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

The plan approval function is enabled with zero level of approval.
User submitted plan approval for several participants but the participants did not receive any notification via email or worklist.

EXPECTED BEHAVIOR
The participant should have received a notification to reject or accept the compensation plan.

STEPS
1. Enable plan approval via Setup and Maintenance > System Parameter
    Enable Plan Approval and Acceptance Workflow = Yes
    Analyst Approval Hierarchy Levels = 0
    Supervisor Approval Hierarchy Levels = 0
2. Submit approval
    Navigator > Participant Snapshot > Manage Compensation Plan > [ Submit for Approval ]
3. Did not get any notification.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms