Loading Icon Does Not Display When Page is Loading (Doc ID 2119256.1)

Last updated on APRIL 05, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

On a site that is configured to show an image in the loading dialog, the loading icon is not displayed, and instead shows the text "Loading". To validate that an image should display, navigate to Admin > General Site Options and confirm that "Loading Dialog Image" is set to "Yes".

If the site is configured to display the image and it is failing, then when viewing the page source, the following will be seen: 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms