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Cloud Printing Fails With 401 Unauthorized Error When Using NTLM Authentication Mode (Doc ID 2120967.1)

Last updated on OCTOBER 18, 2019

Applies to:

Oracle Fusion Payments Cloud Service - Version and later
Information in this document applies to any platform.


 Setup cloud printer per instructions in Doc ID 1964157.1. Trying to print a report results in following error in UI

Document delivery failed
[] [DELIVERY_ID=1087]Error deliver document to printer::Exception happened when calling deliver API::Error deliver document to printer::Exception happened when calling deliver Connection timed oracle.xdo.deliver

bipublisher.log for the issue shows following additional details:

031816_203610038][][STATEMENT] submitRequest(): Writing the document to the server stream.
[031816_203610039][][STATEMENT] submitRequest(): 9925 bytes have sent to the server.
[031816_203610040][][STATEMENT] submitRequest() called
[031816_203620141][][STATEMENT] submitRequest(): pIn.available(): 1
[031816_203620142][][STATEMENT] Constructor called
[031816_203620143][][STATEMENT] parseResponse() called
[031816_203620144][][STATEMENT] pIn.available(): 1
[031816_203620145][][STATEMENT] readLine() : [HTTP/1.1 401 Unauthorized]
[031816_203620147][][STATEMENT] parseResponse() 1st line of response header: [HTTP/1.1 401 Unauthorized]
[031816_203620148][][STATEMENT] readLine() : [Content-Type: text/html]
[031816_203620149][][STATEMENT] addResponseHeader(): [content-type][text/html]
[031816_203620150][][STATEMENT] readLine() : [Server: Microsoft-IIS/8.5]
[031816_203620150][][STATEMENT] addResponseHeader(): [server][Microsoft-IIS/8.5]
[031816_203620151][][STATEMENT] readLine() : [WWW-Authenticate: Negotiate]
[031816_203620152][][STATEMENT] addResponseHeader(): [www-authenticate][Negotiate]
[031816_203620153][][STATEMENT] readLine() : [WWW-Authenticate: NTLM]
[031816_203620154][][STATEMENT] addResponseHeader(): [www-authenticate][NTLM]
[031816_203620155][][STATEMENT] readLine() : [Date: Fri, 18 Mar 2016 20:36:11 GMT]
[031816_203620156][][STATEMENT] addResponseHeader(): [date][Fri, 18 Mar 2016 20:36:11 GMT]
[031816_203620157][][STATEMENT] readLine() : [Content-Length: 1293]
[031816_203620158][][STATEMENT] addResponseHeader(): [content-length][1293]
[031816_203620159][][STATEMENT] readLine() : []
[031816_203620160][][STATEMENT] parseResponse(): end of HTTP header



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