Cannot Edit Benefit Note After Selecting The 'Edit' Button

(Doc ID 2121744.1)

Last updated on JUNE 20, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Goal

Qn1:On : 11.1.10.0.0 version, Manage Benefits

Cannot edit Benefit Note after selecting the 'Edit' button

Despite after clicking on the 'Edit' button against a row of Benefit note, it is not possible to edit the note.

Sequence of events:

1. Navigate to Benefit Administration > Enrollments and search for an employee

2. On Benefits Service Center, under Person Attributes Information, select the yellow icon next to Notes.

3. Click on 'Create' under the Actions drop down and create a note.

4. Click on 'Save and Close' to close the note.

5. Highlight the note row and select 'Edit' under Actions.

6. A new mini modal window opens called 'Edit Note', with details of the note creation dates, author and content. However, it is not possible to edit any part of the note that was added in step 3.
 
Qn2:Despite clicking on the 'Edit' button against a row of Benefit note, it is not possible to edit the note.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms