In OAM/OIM: "Error IAM-3040027 : An Error occurred while changing the user password" for a Locked Account

(Doc ID 2121808.1)

Last updated on AUGUST 30, 2017

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Users account has become Locked.

Cloud Admin tool does not show the user as locked but the user is getting the locked out error and unable to unlock their account on there own.

When trying to reset password using the Forgot Password workflow through OIM the following error is thrown: Error IAM-3040027 : An error occurred while changing the user password.

Cause

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