Error When Returning to Commerce from Config [An unknown error (class java.lang.NullPointerException) has occurred.] (Doc ID 2121886.1)

Last updated on MARCH 29, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

Getting an error in the error logs when returning to commerce from config on an old quote:

01 Jan 2016 00:00:00,000 [ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:1789) - An unknown error (class java.lang.NullPointerException) has occurred. Please contact your system administrator.

To help us track this error, please note the date and time in your report: 2016-01-01 00:00:00.
00 Jan 2016 00:00:00,001 [ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:1791) - Reporting Runtime error (class java.lang.NullPointerException): java.lang.NullPointerException

Cause

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