Eloqua Login Credentials Aren't Saving In Publish > Admin > Tracking (Doc ID 2121891.1)

Last updated on MARCH 31, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Eloqua Login Credentials aren't saving in Publish > Admin > Tracking tab.

Can successfully login into Eloqua account from the tracking tab and receives the "Success" message. Navigating away from the Admin section of publish, and back results in the Eloqua credentials not saving. Rather than the "Success" message being displayed, it's back to the "Login into your Eloqua" account screen.

EXPECTED BEHAVIOR
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Once successful login has been achieved, credentials should be stored, and the message: "Success! You are logged in to your Eloqua account." should be displayed upon returning to Publish > Admin > Tracking page.

STEPS
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The issue can be reproduced at will with the following steps:
1. Select Bundle
2. Navigate to Publish > Admin > Tracking tab.
3. Customer successfully authenticates with Eloqua.
4. Log out and back in, navigate back to Publish > Admin > Tracking
5. View the "LOG INTO YOUR ELOQUA ACCOUNT" section, customer does not remain logged in.

Cause

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