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Troubleshooting Using Record Issue (Doc ID 2122074.1)

Last updated on FEBRUARY 02, 2019

Applies to:

Oracle Fusion Application Toolkit Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Application Toolkit - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Purpose

To help troubleshoot issues encountered in Fusion Applications, users can record the issue while it is reproduced.

This feature was introduced in Release 11.1.10 and is available in the Settings and Actions -> Troubleshooting section under the name drop down list as Record Issue.

Use Cases

Recordings can be requested by Oracle Support or Development in different cases like:

Limitations

A Recording is created as an incident to a single server. It records only the current page. There will be certain cases where recordings will not be able to capture the information: