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Troubleshooting Using Record Issue (Doc ID 2122074.1)

Last updated on OCTOBER 26, 2021

Applies to:

Oracle Fusion Application Toolkit Cloud Service - Version and later
Oracle Fusion Application Toolkit - Version and later
Oracle Fusion Financials Common Module Cloud Service - Version to [Release 1.0]
Oracle Fusion Global Human Resources Cloud Service - Version to [Release 1.0]
Information in this document applies to any platform.


To help troubleshoot issues encountered in Fusion Applications, users can record the issue while it is reproduced.

This feature was introduced in Release 11.1.10 and is available in the Settings and Actions -> Troubleshooting section under the name drop down list as Record Issue.

Use Cases

Recordings can be requested by Oracle Support or Development in different cases like:


A Recording is created as an incident to a single server. It records only the current page. There will be certain cases where recordings will not be able to capture the information: