Troubleshooting Using Record Issue (Doc ID 2122074.1)

Last updated on OCTOBER 26, 2021

Applies to:

Oracle Fusion Application Toolkit Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Application Toolkit - Version 11.1.10.0.0 and later
Oracle Fusion Financials Common Module Cloud Service - Version 11.13.18.10.0 to 11.13.18.10.0 [Release 1.0]
Oracle Fusion Global Human Resources Cloud Service - Version 11.13.19.10.0 to 11.13.19.10.0 [Release 1.0]
Information in this document applies to any platform.

Purpose

To help troubleshoot issues encountered in Fusion Applications, users can record the issue while it is reproduced.

This feature was introduced in Release 11.1.10 and is available in the Settings and Actions -> Troubleshooting section under the name drop down list as Record Issue.

Use Cases

Recordings can be requested by Oracle Support or Development in different cases like:

An error occurs in a single UI
A functionality does not work as expected and logging for a particular module needs to be enabled to provide more details
When submitting an ESS scheduled job while recording
There is a performance issue in the UI
Tracing at database level a page or an ESS scheduled processes

Limitations

A Recording is created as an incident to a single server. It records only the current page. There will be certain cases where recordings will not be able to capture the information:

When using remote task flows (for example in Functional Setup Manager). When using Portlet Producer/Consumer only the Consumer will be traced (for FSM will be Functional Setup Server or for scheduling jobs will be the ess server in the Common domain). The following enhancement request has been raised: