Log A Call Feature On Mobile App From Account is missing

(Doc ID 2122753.1)

Last updated on APRIL 29, 2016

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Goal

Customer is unable to see "Log a Call" from the Account record on the mobile app. Customer is in 11.1.10.0.0, and as per ER 21210391 - ADD LOG A CALL TO THE ACCOUNTS SECTION OF MOBILE, this feature is available starting Release 10.

Navigation: Open any account -> click on the 3 dots on top -> Log a Call is one of the menu option

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms