Error when attempting to view a Proposal as a Sales User [javax.faces.FacesException: ... Map key null not found in map]

(Doc ID 2122809.1)

Last updated on NOVEMBER 27, 2017

Applies to:

Oracle BigMachines Express CPQ Cloud Service for - Version Spring 16 and later
Information in this document applies to any platform.


When a user within a Sales profile attempts to view a proposal, the following error occur:

javax.faces.FacesException: java.lang.RuntimeException: javax.faces.FacesException: java.lang.RuntimeException: javax.faces.FacesException: core.apexpages.exceptions.ApexPagesDeveloperException: Map key null not found in map

The issue can be reproduced at will with the following steps:

  1. Ensure the user is in a Sales profile (not admin).
  2. Navigate to any Proposal (Opportunity > Quote > Proposal).
  3. Click "View PDF".
  4. Note error.

Due to this issue, the Sales user cannot used to create or view Proposals.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms