Error when attempting to view a Proposal as a Sales User [javax.faces.FacesException: ... Map key null not found in map] (Doc ID 2122809.1)

Last updated on APRIL 18, 2016

Applies to:

Oracle BigMachines Express CPQ Cloud Service for Salesforce.com - Version Spring 16 and later
Information in this document applies to any platform.

Symptoms

When a user within a Sales profile attempts to view a proposal, the following error occur:

ERROR
javax.faces.FacesException: java.lang.RuntimeException: javax.faces.FacesException: java.lang.RuntimeException: javax.faces.FacesException: core.apexpages.exceptions.ApexPagesDeveloperException: Map key null not found in map

The issue can be reproduced at will with the following steps:

  1. Ensure the user is in a Sales profile (not admin).
  2. Navigate to any Proposal (Opportunity > Quote > Proposal).
  3. Click "View PDF".
  4. Note error.

Due to this issue, the Sales user cannot used to create or view Proposals.

Cause

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