Cannot update/delete data for custom child object via file import (Doc ID 2122822.1)

Last updated on APRIL 29, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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Cannot update/delete data from custom child object

Customer loaded data into a Account child object, but it created duplicate data in the child object. Now they want to delete the duplicate data and want to know how to only update it in the future, so duplicates are not created again.

EXPECTED BEHAVIOR
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Updating records in custom child object of Account should not create new records. When trying to delete a duplicate record in the child object, it should delete.

Cause

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