Error When Accessing Webcare: "Invalid IP Range. Please Use An Oracle VPN" (Doc ID 2123613.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

EU Webcare users are getting the error message "Invalid IP Range. Please use an Oracle VPN" even when they are on Oracle Network / VPN.
 

Solution

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