Mobilytics App Crashing On Certain Users (Doc ID 2123616.1)

Last updated on MAY 12, 2016

Applies to:

Oracle Fusion Mobilytics Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Performance

ACTUAL BEHAVIOR
---------------
-The IOS Version in use is 8.4.1
-The Mobilytics version in use is 2.2.1(1)
-The user can normally access the Team Tracker
-When trying to access the Pipeline Analyzer, the screen simply freezes and after a minute or so the application crashes and exits with no error message
-When trying to access the Forecast Shaper, the screen simply freezes and after a minute or so the application crashes and exits with no error message
-When trying to access the Deal Radar, the screen simply freezes and after a minute or so the application crashes and exits with no error message
-When trying to access the Aging Monitor, the screen simply freezes and after a minute or so the application crashes and exits with no error message

EXPECTED BEHAVIOR
-----------------------

*Team Tracker should be accessed normally
*Aging Monitor should be accessed normally
*Deal Radar should be accessed normally
*Pipeline Analyzer should be accessed normally
*Forecast Shaper should be accessed normally

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
*Team Tracker should be accessed normally
*Aging Monitor should be accessed normally
*Deal Radar should be accessed normally
*Pipeline Analyzer should be accessed normally
*Forecast Shaper should be accessed normally

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Mobilytics

Cause

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