Update Win/Loss Reason Choice List For Outlook (Doc ID 2123729.1)

Last updated on APRIL 27, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
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The "Win/Loss Reason" reason is not updated in Outlook to reflect the changes made in App composer / Manage Standard Lookups / Manager Win/Loss Reasons

EXPECTED BEHAVIOR
-----------------------
The "Win/Loss Reason" field should update and reflect the updated information.

STEPS
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The issue can be reproduced at will with the following steps:
1. Update the "Win/Loss Reason" field via App Composer - Manage Standard Lookups / Manage Win/Loss Reasons
2. Select "Outlook Setup" via AppComposer and select "Generate"
3. Sync Outlook Plugin, changes will not be reflected in App Composer, yet the SUI will update.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update the Win/Loss Reason field in Outlook and can not utilize it fully.

Cause

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