Listen & Analyze: SEM Reports: TTR (Time to Respond) Value Not Calculated For DMs And Mentions (Twitter only)

(Doc ID 2123761.1)

Last updated on SEPTEMBER 29, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.



TTR Not Calculated for DMs and Mentions - Time To Respond values are not being calculated for Direct Messages or Mentions under Listen and Analyze reports.

TTR values would be calculated for DMs or Mentions that were responded to through Engage.

The issue can be reproduced at will with the following steps:
1. Download report from L&A
2. View TTR column with empty values for TTR (Time to respond)


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