Listen & Analyze: SEM Reports: TTR (Time to Respond) Value Not Calculated For DMs And Mentions (Twitter only) (Doc ID 2123761.1)

Last updated on APRIL 11, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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TTR Not Calculated for DMs and Mentions - Time To Respond values are not being calculated for Direct Messages or Mentions under Listen and Analyze reports.
 

EXPECTED BEHAVIOR
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TTR values would be calculated for DMs or Mentions that were responded to through Engage.

STEPS
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The issue can be reproduced at will with the following steps:
1. Download report from L&A
2. View TTR column with empty values for TTR (Time to respond)

Cause

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