Activity Due Date field on BI is showing timestamp different from the Activity Due Date in SUI (Doc ID 2123776.1)

Last updated on JULY 29, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Analytics

ACTUAL BEHAVIOR
---------------
Activity Due Date field on BI is showing timestamp different from the Activity Due Date in SUI

EXPECTED BEHAVIOR
-----------------------
Activity Due Date field on BI should show timestamp same as the Activity Due Date in SUI

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Build a Report in BI Answers on the "Sales - CRM Customer Overview" Subject Area.
2. Select the following Attributes:
"Activity"."Activity Function"
"Activity"."Activity Name"
"Activity"."Due Date"
3. Click on 'Results' tab to view the report.

Observe that the Due Date field in the BI Report is showing the timestamp different from the Due Date of the Activity in SUI


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the sales reps calls are reporting on the wrong dates and they aren’t getting credit for these

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms