File Downloaded Using Download Contract Option Is Not Opening (Doc ID 2123818.1)

Last updated on MAY 04, 2016

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Contract Authoring

Files downloaded using the Download Contract option are not opening. When downloading the Contract Terms using Action > Download Contract option, it gives option to open or save the file. After saving the file in Word 2007 format, when trying to open the file with MS Word it throws error and file does not open.

ERROR
-----------------------
Try opening the file with Word we get an error saying the below
  We're sorry. We can't open XXXXX because we found a problem with its contents.
  Details:
  The XML data is invalid according to the schema.

 Try opening the saved file using a browser but gave below error :
  XML Parsing Error: prefix not bound to a namespace
  Location: file:///C:/Users/gyadiki/Desktop/SR%20Related%20Info/TestSV-3_1.xml
  Line Number 4, Column 298713:

STEPS
-----------------------
Setup in Contract Type had "Terms Layout Template" set to "ContractTermsECM"

1. Navigator -> Contract -> Search for the Contract & go into the Details
2. Click on the tab "Contract Terms"
3. At the Contract Term level click on the Actions -> Download Contract
4. Choose the Format type as "Word 2007" and click "Download"
5. Save the XML file in the desktop
6. Try opening the file with Word we get an error saying the below
  We're sorry. We can't open TestSV-3_1 because we found a problem with its contents.
  Details:
  The XML data is invalid according to the schema.
7. Try opening the saved file using a browser but gave below error :
  XML Parsing Error: prefix not bound to a namespace
  Location: file:///C:/Users/gyadiki/Desktop/SR%20Related%20Info/TestSV-3_1.xml
  Line Number 4, Column 298713:

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot download the document and open in MS Word so that the user can edit it and upload it back.

Cause

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