Engage Shows 503 Error Intermittently - 31 March (Doc ID 2124386.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Engage

There was an error when trying to access Engage.

Also, if the error was not faced, the messages did not show up on Engage for about 1 hour - 31st March 2016 morning

ERROR
-----------------------
503 Service Unavailable


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into SRM
2. Navigate to Engage


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users were unable to use the system

Cause

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