How To Setup "add Activity" Privilege To Read-only Accounts

(Doc ID 2124551.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

If a resource have the read only privilege on the account/contacts (for example a Sales Representative that is not the owner of the account) it's not able to add activities to the account in the Simplified UI.
In addition, it's not possible now to create a custom job role which is able to add activities in the subtab for read-only accounts using APM.
Customer needs a custom job role to be able to add activities for the accounts/contacts where it has only read-only privilege.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms