Can Mobile Emails Integrate With OSC?

(Doc ID 2124611.1)

Last updated on APRIL 05, 2018

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Goal

Customer would like to know if iPad/iPhone emails can integrate with OSC. User can send emails to a Sales Cloud contact on the Mobile app, but they want the email recorded in Sales Cloud similarly to emails sent from the Outlook client, as closed tasks. Is this possible?

Their Sales people access their outlook emails using Outlook App on mobile. Is there a way to sync Sales cloud contacts with Outlook app on Mobile phone?

Solution

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