Oracle Web Center Is Not Reading PO Number Correctly For Scanned Invoices (Doc ID 2125101.1)

Last updated on DECEMBER 02, 2022

Applies to:

Symptoms

On : 11.1.10.0.0 version, Other Issues

ACTUAL BEHAVIOR
---------------------------
Oracle Web Center is not reading PO number correctly for scanned invoices.
PO numbers are formatted as the static prefix "POATH" followed by either 5 or 10 numerical digits, i.e. "POXXX##########", "POXXX#####", etc.
However, these POs are read as "XXX##########" or "XXX#####" in Oracle Web Center.

EXPECTED BEHAVIOR
--------------------------------
Oracle Web Center must recognize PO numbers as they appear on the scanned PO, i.e. "POXXX##########", "POXXX#####", etc. instead of "XXX##########" or "XXX#####".

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Process a scanned invoice.
2. In Oracle Web Center, see that the PO number is recognized as "POXXX##########", "POXXX#####", etc. instead of "XXX##########" or "XXX#####"..

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, incorrect PO numbers are being displayed in Oracle Web Center.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.