SD0007 the number of returned 'xxxxx' records does not equal the number of records requested (Doc ID 2125810.1)

Last updated on JULY 03, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

[sync_manager]: synchronization finished. result: error (result code: SD0007, result message: 'the number of returned 'salesPartySite' records (2) does not equal the number of records requested (1)', total duration: 81.032 seconds)

 

The end user will see a standard pop-up error with the following message:

[ERROR] [Tray Icon]: Internal error: Message: Oracle Sales Cloud for Outlook has encountered an error. Please contact your system administrator.

 

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms