Scheduler Log Fails to Open With "An error occurred while processing your request. Please try again." (Doc ID 2126359.1)

Last updated on APRIL 22, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.0.0 to 15.2.0.0 [Release 15.2]
Primavera P6 Enterprise Project Portfolio Management - Version 8.4.8.0 to 8.4.10.0 [Release 8.4]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.2.0.0 to 15.2.0.0 [Release 15.2]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.4.8.0 to 8.4.10.0 [Release 8.4]
Primavera P6 Enterprise Project Portfolio Management - Version 15.1.0.0 to 15.1.6.4 [Release 15.1]
Information in this document applies to any platform.

Symptoms

Scheduler Log Fails to open when Scheduling

ERROR
-----------------------
An error occurred while processing your request. Please try again.

STEPS
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The issue can be reproduced at will with the following steps:

1. In any Project's 'Activities' view (Projects -> Activities)
2. Go to Actions -> Run -> Scheduler
3. Ensure the "Display scheduling log upon completion" check box is selected.
4. Click 'Schedule'.
5. Wait a moment for the project to Schedule and for the pop-up window with the following error to appear.

An error occurred while processing your request. Please try again.

Cause

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