Catalog Does Not Complete Loading After Commerce Cloud Service Version Upgrade

(Doc ID 2126436.1)

Last updated on DECEMBER 22, 2016

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.


When the Catalog tab in the admin UI is selected, it displays the loading icon and never completes loading:

It works properly if another browser is used and also works for other users.


This issue was only apparent after an Oracle Commerce Cloud Service upgrade, specifically the environment was upgrade to This may occur in other situations.


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