Reject Keyword Is Being Picked Up In The Topic (Doc ID 2126584.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Listen and Analyze

ACTUAL BEHAVIOR
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The Topic criteria has some reject keywords. However, the snippets captured by the Topic contain the keyword which has been marked for rejection.


EXPECTED BEHAVIOR
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If a reject keyword is added to the Topic definition, the snippets containing that keyword should not be picked up by the Topic


STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Topic
2. Add certain keywords as reject keywords to the Topic definition
3. Activate the Topic
4. Wait for the snippets to be captured
5. Download the snippets captured by the Topic
6. Check the snippets - there are snippets which have the keyword which were added as reject keywords in Step 2

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the users cannot trust the tool

Cause

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