Reject Keyword Is Being Picked Up In The Topic

(Doc ID 2126584.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : Listen and Analyze

The Topic criteria has some reject keywords. However, the snippets captured by the Topic contain the keyword which has been marked for rejection.

If a reject keyword is added to the Topic definition, the snippets containing that keyword should not be picked up by the Topic

The issue can be reproduced at will with the following steps:
1. Create a Topic
2. Add certain keywords as reject keywords to the Topic definition
3. Activate the Topic
4. Wait for the snippets to be captured
5. Download the snippets captured by the Topic
6. Check the snippets - there are snippets which have the keyword which were added as reject keywords in Step 2

The issue has the following business impact:
Due to this issue, the users cannot trust the tool


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