Social Media Mixer - Deleted Pictures Display As Grey Box (Doc ID 2126586.1)

Last updated on APRIL 20, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On :  Content and Apps

ACTUAL BEHAVIOR
---------------
If an image is removed from the Social Network after it is captured by the Social Media Mixer module, the placeholder for the image continues to show up & shows as blank.


EXPECTED BEHAVIOR
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If an image is removed from the Social Network, its placeholder should be removed from the Social Media Mixer module also.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a view
2. Add Social Media Module to the view
3. Configure the module as per requirements & save
4. Moderate the resultant images
5. Now delete one of the approved images from Social Network
6. Check the view

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Inappropriate UX

Cause

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