Provisioning Users in Cloud Admin Results in Request Failed (Doc ID 2126757.1)

Last updated on MAY 02, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.4.5.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When attempting to provision users in the Cloud Admin tool, the users are unable to be given proper provisioning to the selected instance.

EXPECTED BEHAVIOR
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Users are updated with the the proper "Provisions" displayed in the admin tool.

STEPS
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The issue can be reproduced at will with the following steps:
1. Select the proper provisions for users in the cloud admin tool.
2. Save the results.
3. Note that the "Provisions" column is not updated properly.

Cause

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