"Your user session has expired. Please talk to your administrator about changing your timeout settings." When Importing Project .XER Using P8 Professional Cloud Connect. (Doc ID 2127105.1)

Last updated on APRIL 20, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to import an XER file via P6 Professional Cloud Connect, the following error occurs:

ERROR
------------
Your user session has expired. Please talk to your administrator about changing your timeout settings.

STEPS
------------
The issue can be reproduced at will with the following steps:
1. Attempt to import an XER file via P6 Professional Cloud Connect
2. Observe reported error.

BUSINESS IMPACT
-------------------------------
The issue has the following business impact:
Due to this issue, users cannot import XER files via P6 Professional Cloud Connect.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms