Oracle Live Help Chat Email Agent Console: Agent cannot see chat or email queue panel

(Doc ID 2127548.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Administration

ACTUAL BEHAVIOR
---------------
User unable to see chat and email queue panel


EXPECTED BEHAVIOR
-----------------------
User can see chat and email panel


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user cannot take or monitor chats or emails

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms