SRM Intermittent '500' Server Errors in Content and Apps (Doc ID 2127648.1)

Last updated on APRIL 20, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Content and Apps

When trying to access the Content & Apps section, the following error is shown: "500 Internal Server Error"

ERROR
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500 Internal Server Error


If user is the administrator of this website, please read this web application's log file and/or the web server's log file to find out what went wrong.

STEPS
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The issue can be reproduced at will with the following steps:
1. log into specific bundle
2. go to Contents & Apps section
3. the URL changes and an error shows up: 500 Internal Server Error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:


Due to this issue, users cannot access the Contents and Apps section of SRM.

Cause

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